JOHN & JANE’S TEMPORARY CLOSURE

IMPORTANT MEMBERSHIP

INFORMATION

S C R O L L S C R O L L S C R O L L S C R O L L

By order of the German government our studios will remain closed until January, 10th 2021!

 

We are very disappointed that despite all the efforts and precautions we have taken in the past weeks and months, these measures force us to temporarily close SOULBASE & POWERBASE. We have done everything possible to meet the health and hygiene standards, and in some cases – as with the introduction of the nationwide mask obligation – even exceeded them, in order to guarantee you a safe training.

 

We are grateful from the bottom of our hearts for the fact that you followed the rules from the very beginning and thus actively cooperated and showed common sense, consideration and responsibility. You have made it possible for us and all others to keep fit in this crisis and to do so in the way we love to do it: In the studio!

 

Should you continue to support us, we are very grateful to you. In doing so, you will make a significant contribution to ensuring that your studio is still there for you after the lockdown as usual and that you find a place for your training.

 

We would like to support you in keeping fit even during the studio closure at home. Because that’s exactly what is important in the current situation. For an effective and diversified workout in your own four walls you will receive the following offers:

 

FREE INSTGARAM WORKOUTS LIVE FROM SOULBASE:

We got your back! Three times a week we go live with our head coaches on our Instagram channel! An ever changing mix of 30 minutes of Barre, Pilates, Yoga, Bootcamp or Dance Cardio await you weekly. Check out our story highlights on the JOHN & JANE’S profile to see the weekly changing class schedules!

 

 

FREE PREMIUM CONTENT OF THE CYBEROBICS APP:

 

CYBEROBICS contains more than 100 LIVE classes and workouts, with which you can train anytime and anywhere via the app (for iOS and Android), SmartTV, laptop or tablet. You will receive the link to your personal access via e-mail. The link is still valid in case you didn’t use it until now. The membership automatically extentsitself, if you activated it already.

GET TO CYBEROBICS HERE

 

 

THE BIG PUMP:

 

In case you miss our trainers, we have good news for you! Because the most successful fitness livestream THE BIG PUMP is going into the second round and this also with some of our popular JOHN & JANE’S coaches. Tune in on Monday to Friday from 12PM to 3PM and join live workouts. THE BIG PUMP is for all those who focus on demanding bodyweight exercises as well as ambitious weight training. The workouts are of course also available after the live session.

THE BIG PUMP LIVE STREAM

 

PAUSE MEMBERSHIP:

 

Closing again is a huge setback for all of us and certainly not easy for you either. Online you now have the possibility to pause your membership temporarily. In order to pause your membership for December, use the following form until Dec, 13th, 11:59 PM please:

PAUSE MEMBERSHIP HERE

Due to the short term application for a rest period it can happen that the membership fee for the month of December 2020 is already deposited in the system and will be debited from your account. But don’t worry: As soon as you have entered a rest period for the month of December via the form, the fee will be charged to the next training month.

For January 2021 you can still use our self-service for requesting a membership pause. For a quick processing, we kindly ask you to apply exclusively via self-service, not via other channels (such as e-mail). Unfortunately, for technical reasons it is not possible to request a rest period less than 5 days before the end of the month via our self-service.

 

Information on November’s membership fee:

The membership fee for November is already in the system and will be debited from your account, but don’t worry: As soon as you have entered a rest period for the month of November via the form, the fee will be deducted from the next training month. We kindly ask you to apply for rest periods for the time of the studio closure on your own using the form. Our member administration is working at full speed. However, due to the large number of requests, there may be waiting times for processing.

 

Now, unfortunately, there is nothing left for us to do but to hope that all of us will soon have overcome this situation. Stay healthy and let’s stick together, even if we are physically separated. You can get more updates on our Instagram channel or by mail!

 

Love, JOHN & JANE’S

FAQ

 

1. What happens to the membership fees I pay during the period of studio closure?

Due to the short term application for a rest period it can happen that the membership fee for the month of December 2020 is already deposited in the system and will be debited from your account. But don’t worry: As soon as you have entered a rest period for the month of December via the form, the fee will be charged to the next training month.

You have the possibility to pause your contract for the time of the studio closure. Unfortunately, for technical reasons, it is not possible to request a pause less than 5 days before the end of the month via the following link. But don’t worry, you can still apply for a rest period retroactively or at short notice: PAUSE MEMBERSHIP NOW

Should you continue to support us with your contribution, we would be very grateful. By doing so, you will help us to ensure that your studio is still there for you after the lockdown and that you will find a place for your training. As in spring, our members will be credited the time of the studio closure at the end of their contract period.

For January 2021 you can still use our self-service for requesting a membership pause. For a quick processing, we kindly ask you to apply exclusively via self-service, not via other channels (such as e-mail). Unfortunately, for technical reasons it is not possible to request a rest period less than 5 days before the end of the month via our self-service.

 

2. Can I take a rest period during the lockdown?

Yes, unfortunately it is not possible to request a rest period less than 5 days before the end of the month via the following link for technical reasons. But don’t worry, for the time of the sudio closings you still have the possibility to request a rest period retroactively or at short notice: PAUSE MEMBERSHIP NOW

Due to the short term application for a rest period it can happen that the membership fee for the month of December 2020 is already deposited in the system and will be debited from your account. But don’t worry: As soon as you have entered a rest period for the month of December via the form, the fee will be charged to the next training month.

For January 2021 you can still use our self-service for requesting a membership pause. For a quick processing, we kindly ask you to apply exclusively via self-service, not via other channels (such as e-mail). Unfortunately, for technical reasons it is not possible to request a rest period less than 5 days before the end of the month via our self-service.

 

3. Why has money been withdrawn from my account despite sudio closure?

Unfortunately, we were not able to stop the payment process at short notice, so the membership fee was debited from your account even though the studio was closed. But don’t worry. You can apply for a retroactive rest period using the following form: PAUSE MEMBERSHIP NOW

The contribution already debited will be offset against the next month without rest period. So you train then free of charge.

 

4. How do I get my access to CYBEROBICS-Premium?

You received a link to your premium access by e-mail or you have received it by e-mail as part of your contract. The link remains valid and the premium account prolongs itself automatically.

 

5. Is there a special right of termination?

Since we react with our studio closure to an order of the policy and we unfortunately have no influence on it, it is not a breach of contract. A special right of termination does not exist therefore.