JOHN & JANE’S TEMPORARY CLOSURE

IMPORTANT MEMBERSHIP

INFORMATION

S C R O L L S C R O L L S C R O L L S C R O L L

By order of the German government our studios will remain closed until March, 7th 2021!

 

Corona virus continues to prevent us from opening our studios to you. Our disappointment could not be greater. It is also our greatest wish that you and all of us can once again pursue what we have been so badly missing for weeks and months. Your loyalty means the world to us. On behalf of all our staff, we thank you from the bottom of our hearts! 

We are very grateful if you continue to support us with your membership fee. You are actively helping to make our studios available to you again after the lockdown. Of course, we don’t want you to be at a disadvantage because of the lockdown. At the end of your regular membership, the closure months will be added to your contract period free of charge. These free months will be activated for you after your first check-in, so you don’t have to worry if your contract expires during the current closure.  

 

As we have to continue to keep our contacts to a minimum for the benefit of all, we won’t leave you alone! For an effective and diversified workout in your own four walls you get the following offers:

 

FREE INSTGARAM WORKOUTS LIVE FROM SOULBASE:

We got your back! Three times a week we go live with our head coaches on our Instagram channel! An ever changing mix of 30 minutes of Barre, Pilates, Yoga and Bootcamp await you weekly. Check out our story highlights on the JOHN & JANE’S profile to see the weekly changing class schedules!

If you want to train certai body parts, we got each 10 minute IGTV on-demand workouts on our channel. Come this way!

 

 

FREE PREMIUM CONTENT OF THE CYBEROBICS APP:

 

CYBEROBICS contains more than 100 LIVE classes and workouts, with which you can train anytime and anywhere via the app (for iOS and Android), SmartTV, laptop or tablet. You will receive the link to your personal access via e-mail. The link is still valid in case you didn’t use it until now. The membership automatically extentsitself, if you activated it already.

GET TO CYBEROBICS HERE

 

 

THE BIG PUMP:

 

In case you miss our trainers, we have good news for you! Because the most successful fitness livestream THE BIG PUMP is going into the second round and this also with some of our popular JOHN & JANE’S coaches. Tune in on Monday to Friday from 12PM to 3PM and join live workouts. THE BIG PUMP is for all those who focus on demanding bodyweight exercises as well as ambitious weight training. The workouts are of course also available after the live session.

THE BIG PUMP LIVE STREAM

 

PAUSE MEMBERSHIP:

 

Of course, you still have the possibility to pause your membership temporarily. For a quick processing, we kindly ask you to use the self-service or per mail to contact@johnandjanes.com . Our membership administration is working at full speed. However, due to the large number of requests, there may be waiting times for processing. We kindly ask you to have some patience with us.

 

We’re counting the days until we can finally welcome you back to our studios in person. 

 

Love, JOHN & JANE’S

FAQ

 

1. What happens to the membership fees I pay during the period of studio closure?

As soon as you have requested a rest period for the respective month via the self service, this month will be added for free to your contract period.

You have the possibility to pause your contract for the time of the studio closure. Unfortunately, for technical reasons, it is not possible to request a pause less than 5 days before the end of the month via self-service. In those particular cases, please write a mail to contact@johnandjanes.com

We would be very grateful if you nevertheless continue to support us with your contribution. By doing so, you will help us to ensure that your studio is still there for you after the lockdown and that you will find a place for your training. There will be no disadvantage for you when your membership fee is debited! Your membership will be extended automatically and free of charge for the duration of the lockdown.

 

2. Can I take a rest period during the lockdown?

Yes, you can pause your membership via our self-service in our class schedule. But unfortunately it is not possible to request a rest period less than 5 days before the end of the month via the following link for technical reasons. Write amail to contact@johnandjanes.com in that case. Our member administration is working fullspeed to answer your request but due to the high amount of mails, it can take some time until it’s worked on. Thank you for your patience!

 

3. Why has money been withdrawn from my account despite sudio closure?

Unfortunately, we were not able to stop the payment process at short notice, so the membership fee was debited from your account even though the studio was closed. But don’t worry.

The contribution already debited will be added to your 12-months contract for free. So you train then free of charge as soon as your 12 months contract ends.

 

4. How do I get my access to CYBEROBICS-Premium?

You received a link to your premium access by e-mail or you have received it by e-mail as part of your contract. The link remains valid and the premium account prolongs itself automatically.

 

5. Is there a special right of termination?

Since we react with our studio closure to an order of the policy and we unfortunately have no influence on it, it is not a breach of contract. A special right of termination does not exist therefore.